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Dealing With Difficult People

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Psycho customer service people!

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  6667.1
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  Jul-1 8:59 pm

My story isn't as bad the previous poster's but still annoying. I didn't get my Economic Recovery check so I called the Social Security office to see what was wrong, and indeed, they had sent it to the wrong bank, which had sent it back to them. So the guy asked me for my currrent checking account numbers, which I gave him, after which he started telling me that it would probably take a month or so to get it because they only send them one once a month and I would have to wait until the next disbursement. I started to say, "That's okay, no problem", because here is coming free money and I didn't feel I had the right to start griping about it. I mean, I'm grateful I'm getting anything!I thought I was being cooperative and trying not to give the clerk a hard time!

Well, suddenly he goes from being respectful and reasonable to irate, and he says, "Well, obviously you don't want to hear what I have to say!" Upon which I replied, rather confused, "Yes, I want to hear it, if there is anything else....." but I couldn't even finish that statement because he again became irate and said, "No you don't because you just started talking and didn't let me finish what I was saying."

What??

I thought it was a give and take, your turn and my turn kind of conversation. I didn't realize I was talking to some kind of KING to whom no one should dare interject a comment, even if it was just to be nice and say, "No problem."

He went on and again said, "Well there IS something else but I'm not going to tell you because you don't want to know since you just started talking and interrupted me."

"Fine, don't tell me, if that's how you are."

And he said, "Have a nice day!" and hung up.

He sounded like an older fellow who had probably had it with others giving him a hard time, and then I come along and am nice, so he decided to take his frustrations out on me.

COWARD!

Customer service people think their customers are a pain in the neck, but little do they realize that kind is just as much a pain in the neck to customers.

It even happened the other day at the hairdresser's with my daughter getting her hair cut. The phone rings and the other hairdresser answers it, has a short conversation with a customer, hangs up and then proceeds to ridicule the woman because evidently her question was not "smart enough" for her taste. The woman had wanted to know if the shop did leg waxing, and evidently this shop does not and the hair dresser felt the woman should automatically know this.

There was a waiting area full of customers listening and watching while this hairdresser and the one doing my daughter's hair toss back and forth how stupid some people are. "Imagine thinking WE do leg waxing???? You have to go to studio blah, blah, blah for that!! What would make her think we do leg waxing????" The two of them had a good time making fun of the poor woman, who was not there to defend herself. The rest of us in the waiting room looked at each other and didn't say anything but I could tell we were all thinking the same thing.

You're the stupid one!

Thanks for listening to my vent!

Von

 

 

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Psycho customer service people!

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  6667.2 in response to 6667.1
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  Jul-7 9:43 pm

Hi venique. Welcome to the board. I understand how you feel. Customer service people can make you feel that you are not valued and they can a have a real attitude. Somehow a person comes away discouraged and depressed  from the experience.

I agree with you that gossip and bad attitudes are not necessary and do a lot of harm.

My feelings are that everytime we interact with others we are really placing a value on them and giving an impression. The impression we could give is that either we value them or we don't care.

Think of what kindness could do for someone who is down. Sure people get tired at work and may feel grouchy but need to try hard not to show it. Many people are needy and need to know someone cares.

The one who was gossiping at the beauty shop probably has a reputation for doing that and that might cause her not to succeed in her business. Bad news travels fast. One of these days she is going to be gossiping to someone and it may be their neighbor or their mom being gossiped about. I have known this to happen.  

So with this in mind just think of all the nice people who are out there. Take care. MaryAnne 

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